Journey to the Summit > 5. Customer Service Strategy

Customer Service Strategy

Customer Service is a segment of the Summit Group workshops focusing on delighting your customers through scripting.

Customer service should be scripted. If you write a script and practice it you will get guaranteed results every time. You have to teach the script and get the whole team involved in the performance.

• Customer service gold standard
• Telephone customer service
• Transition from sales to operations
• Color selection process
• Strategies for managing the customer
• Role playing strategies
• Finalizing a job
• Customer report card
• Quality assurance sheet
• Complaint process
• Customer responsibility
  

Continue your Journey to the Summit Sales & Estimating