Journey to the Summit > 4. Building a Team

Building a Team

This segment of the Summit Group workshops focuses on "getting the right people on the bus" and leading them to achieve your Vision.

This is probably the most important and most overlooked aspect of running a successful business. Ask yourself this question: What do I do? Answer: hire people, train them and lead them . You must get great people and empower them to help you grow your business and satisfy customers (better than you can). You must develop systems to recruit, hire and train people.

In this segment, you will learn how to develop and implement:

• Employee manual
• Job descriptions
• Employee classification and pay rates
• Operations meeting
• All employee meetings
• Advisory board
• Meeting management
• Training programs
• Certification- "how we do it" skills training
• Safety programs
• Hiring procedures
• Employee recognition programs
• Employee evaluation process
• Exit Interviews
• Leadership
• Employee stock plans
• Succession planning

Continue your Journey to the Summit Customer Service Strategy